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RIM co-CEOs go in damage-control modeTimes of India - 14 Oct, 2011TORONTO: Research In Motion's co-CEOs have apologized to millions of BlackBerry customers for a four-day outage that has tarnished RIM's image and set back its drive to catch up with Apple and other smartphone rivals. The system-wide failure, ... |
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RIM Suffers 'Awful' Timing for Snag as IPhone Debut Lures UsersBusinessWeek - Hugo Miller - 14 Oct, 2011Oct. 14 (Bloomberg) -- Research In Motion Ltd., struggling to recover from one of its worst BlackBerry service disruptions, may see more defections as the snag gives users another reason to turn to Apple Inc.'s new iPhone, ... |
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BlackBerry's woes signal black days aheadThe Hindu - 14 Oct, 2011Overshadowed by the popularity of Android and the iPhone, Canadian smartphone maker Research in Motion was in trouble even before the latest disruptions sparked a Twitter torrent of outrage among Blackberry users this week. Now the company acknowledges ... |
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BlackBerry users have been 'let down,' RIM exec saysChristian Science Monitor - Matthew Shaer - 14 Oct, 2011A three-day BlackBerry data outage has come to an end. On Thursday, RIM founder Mike Lazaridis took to the Web to apologize to users. By Matthew Shaer / October 14, 2011 BlackBerry data services are now mostly back online after a crippling outage, ... |
BlackBerry service restored globallySky News Australia - 14 Oct, 2011BlackBerry service has been restored worldwide after several days of outages, the head of the company that makes the smartphones says. 'All of the services are back up globally,' Research in Motion (RIM) founder and president Mike Lazaridis told a news ... |
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BlackBerry chaos could cost millions: Service finally restored after three daysDaily Mail - Sean Poulter - 14 Oct, 2011Blackberry could face a multi-million-pound compensation bill as it slowly recovers from a three-day global meltdown. Half of its 70million smartphone users are believed to have had disruption to their email, web browsing and instant ... |
RIM Tries to Regain Trust of Its CustomersWall Street Journal - Will Connors, Ben Worthen - 14 Oct, 2011BlackBerry maker RIM reports that service has been restored following its biggest outage ever, and is still investigating what went wrong, Dan Gallagher reports on Markets Hub. Photo: Claudio Papapietro for The Wall ... |
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BlackBerry withdrawal? Try the phoneHamilton Spectator - Michael Radoslav - 14 Oct, 2011Realtor April Almeida prides herself on remaining completely accessible to her clients, and that made her day without a fully functioning BlackBerry “infuriating.” Almeida relies on quickly responding and setting up meetings to view and show houses for ... |
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BlackBerry outage threatens government rolePolitico - David Saleh Rauf - 14 Oct, 2011Bad news for federal workers looking to ditch their government-issued BlackBerry for an iPhone or other device after this week's frustrating outage: For now, you're likely stuck with it. The three-day global service disruption that ended Thursday might ... |
RPT-BlackBerry outages irk India, threaten key RIM marketReuters - Henry Foy - 14 Oct, 2011NEW DELHI/MUMBAI, Oct 13 (Reuters) - A four-day service outage has cast a shadow over BlackBerry's reputation in India, one of the smartphone maker's few growing markets, where the frustration of hundreds of ... |
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analysisANALYSIS | BlackBerry brand bruised but not beatenCBC.ca - Kazi Stastna - 14 Oct, 2011Beginning of Story Content As Research in Motion restored its BlackBerry service Thursday after a four-day outage, analysts warned that the Waterloo, Ont.-based company's missteps are piling up and that unless it halts its decline soon, ... |
RIM's explanation has hurt my spiritFinancial Times - Efe Miller - 14 Oct, 2011Sir, I refer to the report “BlackBerry breakdown continues as glitches spread across network” (October 12) and Research In Motion's statement that the problems were caused by a core switch failure; and, to add insult to injury, that the “failover” to a ... |
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BlackBerry comes to life; RIM may face claimsIndian Express - 14 Oct, 2011After a three-day outage that interrupted email messages and Internet services for millions of customers, BlackBerry services buzzed back to life across the world on Thursday. Research In Motion (RIM), the maker of BlackBerry, said it had restored ... |
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Peter Foster: Government in motionFinancial Post - 14 Oct, 2011I'm surprised that the fix for this week's system problems at Canadian tech giant Research in Motion wasn't instantly recognized: Occupy Waterloo! Camping out at RIM's headquarters might not do anything to solve the problem that crashed secure ... |
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RIM, you're dead to me nowCNET - Jim Kerstetter - 14 Oct, 2011I've stuck up for you for years. When the iPhone came out, I said, "Looks great, but what kind of security does it have?" When Google and its posse of handset makers started selling ... |
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Oliver Lang / APmsnbc.com - Peter Svensson - 14 Oct, 2011NEW YORK " BlackBerrys across the world buzzed back to life Thursday, leaving customers outraged and threatening to cost the granddaddy of all smartphones more business when it's already struggling to keep up in a crowded marketplace. ... |
Compensation clouds gather over BlackBerry outageEconomic Times - 14 Oct, 2011LONDON: Research in Motion may face compensation claims as well as reputational damage as network operators refund clients for four days of disruption across the global BlackBerry network. Vodafone Group Plc, the world's largest mobile-phone operator, ... |
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After 3 days, Blackberry maker says all's goodCBS News - 14 Oct, 2011NEW YORK - BlackBerry services buzzed back to life across the world Thursday, after a three-day outage that interrupted email messages and Internet services for millions of customers. Research In Motion Ltd., the maker of the phones, said the system ... |
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RIM restores BlackBerry service, but damage is doneHouston Chronicle - Ronnie Crocker, Dwight Silverman - 14 Oct, 2011A Blackberry sign stands outside offices of Research in Motion (RIM), the makers of Blackberry, in Slough, England, Wednesday, Oct. 12, 2011. Sporadic outages of BlackBerry messaging and email ... |
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Crunch time for RIMToronto Star - Carmi Levy - 14 Oct, 2011It may be premature to plan Research In Motion's funeral, but the patient is still in serious trouble. Without dire intervention, a terminal decline is increasingly possible. While RIM remains a profitable company with a global growth road map, ... |
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With Apologies, Officials Say BlackBerry Service Is RestoredNew York Times - Ian Austen - 14 Oct, 2011But while the company's two chief executives, Jim Balsillie and Mike Lazaridis, held a news conference to apologize for the failure and explain its cause, they deflected questions about compensating BlackBerry users for the loss of a ... |
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Contrite RIM co-CEOs offer mea culpasGlobe and Mail - 14 Oct, 2011Research In Motion Ltd.'s RIM-T co-chief executive officers personally apologized for the worst system failure in the history of BlackBerry smart phones, as RIM engineers finished correcting the problem that caused tens of millions of customers to ... |
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RIM says BlackBerry service restored, apologizes for outageLos Angeles Times - Jim Puzzanghera - 14 Oct, 2011As the company continued to clear a backlog of messages, its stock dropped again as concerns about the effects of its worldwide service outage added to the company's growing competitive problems. Blackberry maker Research in Motion has been losing ... |
RIM seeks forgivenessNational Post (registration) - 14 Oct, 2011RIM founder and co-chief executive Mike Lazaridis issued a video apology Thursday to the millions of BlackBerry users affected by the service blackout, assuring customers RIM is taking “aggressive steps” to ensure the problem doesn't reoccur. ... |
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Olive: RIM's co-CEOs need to goToronto Star - David Olive - 14 Oct, 2011The biggest crisis in corporate governance today is unfolding at BlackBerry maker Research in Motion Ltd. Try to put aside the recent BlackBerry service blackout, the plunging RIM share price, and the takeover rumours. ... |
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BlackBerry service restored after global outageChicago Sun-Times - Peter Svensson - 14 Oct, 2011BlackBerrys across the world buzzed back to life Thursday, leaving customers outraged and threatening to cost the granddaddy of all smartphones more business when it's already struggling to ... |
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RIM in full damage control modeToronto Star - Mike Cassese - 14 Oct, 2011Research In Motion president and co-CEO Mike Lazaridis, left, and co-CEO Jim Balsillie, middle, don't speak together, as they did today in a conference call after four days of BlackBerry outages around the world. BlackBerry smartphone email, texting ... |
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Summary Box: BlackBerry Service RestoredABC News - 14 Oct, 2011By AP THE DEVELOPMENT: BlackBerry services buzzed back to life across the world after a three-day outage that interrupted email messages and Internet services for millions of customers. PROBLEM SOLVED: Research In Motion Ltd., which makes the phones ... |
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RIM Suffers 'Awful' Timing for Snag as IPhone Debut Lures UsersBloomberg - Hugo Miller - 14 Oct, 2011A visitor walks past the Blackberry stand at the CeBIT technology trade fair on March 1, 2011 in Hanover. A visitor walks past the Blackberry stand at the CeBIT technology trade fair on March 1, 2011 in Hanover. Photographer: Sean Gallup/Getty Images ... |
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Blackberry silence leaves users seethingMail & Guardian Online - 14 Oct, 2011The mobile-phone industry is a brutal business. There may be gold in them thar hills, but it can be painful to extract. Witness the howls of rage from tens of millions of Blackberry customers around the world who were cut off from services like ... |
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