BlackBerry blackout is new threat to brand

Release Date 14 Oct, 2011 in Boston Globe

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	BlackBerry blackout has little impact on RIM stock CTV.ca - 14 Oct, 2011 TORONTO �" The longest BlackBerry outage in the history of smartphone maker Research in Motion has had little impact on the company's stock price. RIM stock was down slightly today but has barely budged this week after three days of outages that ...
RIM may face calls for refunds Calgary Herald - Jonathan Browning, Hugo Miller - 14 Oct, 2011 Research In Motion Ltd., after restoring data service to its BlackBerry devices on the fourth day of disruptions, may face compensation claims and reputation damage as network operators refund users hurt by the failure. Research In Motion Ltd., ...
RIM Clueless about Cause of BlackBerry Outage PCWorld - Antony Savvas - 14 Oct, 2011 BlackBerry maker RIM still does not know why the core switch at its Slough data center crashed, to cause what it now admits is its biggest network outage in its history. At a service update conference held on Thursday ...
BlackBerry blackout is new threat to brand Brisbane Times - Peter Svensson - 14 Oct, 2011 The longest BlackBerry outage in many years left customers outraged this week, threatening to cost the granddaddy of all smartphones more business when it's already struggling to keep up in a crowded marketplace. The three-day blackout interrupted ...
BlackBerry blackout is new threat to brand Boston Globe - Peter Svensson - 14 Oct, 2011 AP Technology Writer / October 14, 2011 NEW YORK�"The longest BlackBerry outage in many years left customers outraged this week, threatening to cost the granddaddy of all smartphones more business when it's already struggling to keep ...
RIM Suffers 'Awful' Timing for Snag as IPhone Debut Lures Users Bloomberg - Hugo Miller - 14 Oct, 2011 A man uses a Research in Motion Ltd. Blackberry device while waiting in line for a new Apple Inc. store to open in the Conestoga Mall in Waterloo, Ontario, Canada. A man uses a Research in Motion Ltd. Blackberry device while waiting in line for a new ...
Olive: RIM's co-CEOs need to go Toronto Star - Mike Cassese - 14 Oct, 2011 Research In Motion president and co-CEO Mike Lazaridis, left, and co-CEO Jim Balsillie, middle, don't speak together, as they did today in a conference call after four days of BlackBerry outages around the world. By David Olive Business Columnist The ...
	Outage or outrage, is there a BlackBerry alternative? Firstpost - 14 Oct, 2011 If you'd ask officials at BlackBerry-maker Research in Motion (RIM) about 2011, they might well use the term Queen Elizabeth used to describe 1992 �" annus horribilis, Latin for horrible year, or year of horrors. RIM has seen its market position in the ...
What the BlackBerry outage will cost RIM Financial Post - 14 Oct, 2011 BlackBerry smartphones around the world had reception issues for as long as three days as Research In Motion Ltd. scrambled to correct the worst outage in the Canadian company's history The most severe BlackBerry service disruption in the history of ...
RIM Suffers 'Awful' Timing for Snag as IPhone 4S Makes Debut BusinessWeek - 14 Oct, 2011 Oct. 14 (Bloomberg) -- Research In Motion Ltd., struggling to recover from one of its worst BlackBerry service disruptions, may see more defections as the snag gives users another reason to turn to Apple Inc.'s new iPhone, set to hit stores today. ...
BlackBerry's outage post-mortem: Where did it all go wrong? ZDNet (blog) - Zack Whittaker - 14 Oct, 2011 Summary: Just as the BlackBerry maker will be looking for post-mortem answers to its four-day global outage, so are users. Why was the situation handled so badly? As BlackBerrys around the world return ...
BlackBerry blackout is new threat to brand CanadianBusiness.com - 14 Oct, 2011 By AP \| October 14, 2011 NEW YORK (AP) �" The longest BlackBerry outage in many years left customers outraged this week, threatening to cost the granddaddy of all smartphones more business when it's already struggling to keep up in a crowded marketplace ...
'One in five' may dump BlackBerry The Press Association - 14 Oct, 2011 One in five BlackBerry phone users are considering switching to another supplier because of the service problems which hit millions of people this week. A survey of more than 1000 BlackBerry customers by shopping comparison website Kelkoo found that ...
	BlackBerry-maker faces post-outage PR struggle CTV.ca - 14 Oct, 2011 Amazing! Apple is suffering scores of complaints about it's poor I cloud service and problems but doesn't receive any bad publicity in the press but let Blackberry screws up a stellar service and it is news around the world for days, TORONTO �" Although ...
Editorial: BlackBerry withdrawal Edmonton Journal - 14 Oct, 2011 As Research In Motion put the R in outage this week, the company's already imperilled stock slipped, hordes of its 70 million BlackBerry users threatened a switch to iPhones and the world again contemplated a paralytic dependence on hand-held ...
	BlackBerry users unlikely to get consumer protection Independent Online - 14 Oct, 2011 As Research In Motion mulls over the idea of providing compensation for its BlackBerry customers affected by the service disruption earlier in the week, a legal expert believes that BlackBerry users were unlikely to find consumer protection as ...
BlackBerrys buzz back to life after long outage BusinessWeek - Peter Svensson - 14 Oct, 2011 BlackBerrys across the world buzzed back to life Thursday, leaving customers outraged and threatening to cost the granddaddy of all smartphones more business when it's already struggling to keep up in a crowded marketplace. ...
BlackBerry maker says service fully restored BusinessWeek - Peter Svensson - 14 Oct, 2011 Research In Motion, the maker of the BlackBerry phones, says service has been fully restored after a three-day outage. Mike Lazaridis, the co-CEO of the company, told reporters Thursday morning that the backlog of messages that had ...
	BlackBerrys buzz back to life after long outage msnbc.com - Peter Svensson - 14 Oct, 2011 Oliver Lang / AP By Peter Svensson NEW YORK �" BlackBerrys across the world buzzed back to life Thursday, leaving customers outraged and threatening to cost the granddaddy of all smartphones more business when it's already struggling to keep up in a ...
	ANALYSIS \| BlackBerry brand bruised but not beaten CBC.ca - Kazi Stastna - 14 Oct, 2011 Beginning of Story Content As Research In Motion restored its BlackBerry service Thursday after a four-day outage, analysts warned that the Waterloo, Ont.-based company's missteps are piling up and that unless it halts its decline soon, ...
Relying on RIM Ottawa Citizen - 14 Oct, 2011 The joke of the week goes something like this: "What did one BlackBerry say to another? Nothing." Humour has helped BlackBerry users cope with what has been a trying week as a system outage left some customers without email, Internet access and other ...
BlackBerry blackout �" Compensation for SA consumers FM.co.za - 14 Oct, 2011 Contrary to Commissioner Mamodupi Mahlahla encouraging SA BlackBerry users to seek compensation for the three day long BlackBerry blackout, Research In Motion (RIM), maker of BlackBerry Smartphones says it cannot confirm this as yet. ...
	Blackberry fixes problem as Apple launches new iPhone euronews - 14 Oct, 2011 After days of disruption, Blackberry services are now almost back to normal. A statement from the company on Thursday claimed the global network problems have been fixed. However, users may still experience problems with emails as the backlog gets ...
	Slough: UK town where BlackBerry problems started Reuters - Peter Griffiths, Clare Kane - 14 Oct, 2011 SLOUGH, England (Reuters) - The closest most people can get to where millions of BlackBerrys stopped working is a grey office block, over the road from a discount golf superstore and a mobile hamburger van, in the town of Slough, ...
BlackBerry users back online after four days TheChronicleHerald.ca - 14 Oct, 2011 By The Canadian Press BlackBerry services returned to normal Thursday after four days of global outages, but the maker of the popular smartphone faces a new set of challenges as it tries to clean up a public relations headache. Research In Motion's two ...
RIM hasn't talked with carriers about compensation Reuters India - Alastair Sharp, Frank McGurty - 14 Oct, 2011 President and Co-Chief Executive Officer of Research In Motion (RIM) Mike Lazaridis gestures during the annual general meeting of shareholders in Waterloo July 12, 2011. TORONTO (Reuters) - Research In Motion said on Thursday it has not discussed ...
BlackBerry back to normal, top execs finally go public Winnipeg Free Press - LuAnn LaSalle, David Friend - 14 Oct, 2011 YOUTUBE IMAGE / THE CANADIAN PRESS RIM co-CEO Mike Lazaridis addresses BlackBerry users in a YouTube video. BLACKBERRY services returned to normal Thursday after four days of global outages, but the maker of the popular smartphone faces a new set of ...
RIM Outage-Exasperated BlackBerry Users Now Can Switch To iPhone Easily with ... San Francisco Chronicle (press release) - 14 Oct, 2011 With the RIM outage alienating their millions of users, a new app aims to relieve BlackBerry users' frustration by making it easy for them to switch to iPhone. With the RIM outage alienating their millions of users, a new app aims to relieve BlackBerry ...
	BlackBerry outages irk India IBNLive.com - 14 Oct, 2011 New Delhi: A four-day service outage has cast a shadow over BlackBerry's reputation in India, one of the smartphone maker's few growing markets, where the frustration of hundreds of thousands of users could mean a chance for its rivals to gain ground. ...
	BlackBerry blackout: how it happened Telegraph.co.uk - Christopher Williams - 14 Oct, 2011 The internet blackout that afflicted Blackberry users for more than three days this week was caused by a complex series of hardware and software failings at RIM, the Canadian firm behind the smartphone brand. The Queen is presented with a white ...