BlackBerry maker tries to soothe angry customers

Release Date ‎Oct 18, 2011‎ in BusinessWeek

 
   
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RIM could face consumer lawsuits for BlackBerry problems

Vancouver Sun - ‎Oct 20, 2011‎
Law firms in the United States and Canada are exploring possible consumer lawsuits against Research In Motion Ltd. for last week's BlackBerry outages, which for three days crippled email and messaging for tens ...

RIM Courts Silicon Valley App Developers With 'Evangelists'

BusinessWeek - ‎Oct 20, 2011‎
Oct. 20 (Bloomberg) -- Research In Motion Ltd., losing ground in a market that its BlackBerry smartphone helped to build, is adding developer “evangelists” in Silicon Valley to change perceptions about the company's prospects and promote a new ...

BlackBerry's reputation crumbles

New Zealand Herald - ‎Oct 20, 2011‎
Some shareholders say it is time for Michael Lazardis to quit the company he founded. Photo / Bloomberg The once-pioneering mobile phone company has suffered a startling fall from grace. Back in the spring of 2007, the iPhone had yet to go on sale in ...

RIM could face lawsuits over BlackBerry outage

National Post (registration) - ‎Oct 20, 2011‎
The sun has not shone brightly on Canadian BlackBerry maker Research In Motion Ltd. in some time By Moira Herbst Law firms in the United States and Canada are exploring possible consumer lawsuits against Research In Motion Ltd for last week's ...

Oh, RIM. Can Nothing Go Right?

Wall Street Journal (blog) - ‎Oct 20, 2011‎
RIM's market value has shriveled to less than $12 billion, from more than $80 billion a few years ago. The company has taken longer than everyone wants to push out smartphones with a refreshed operating system. ...

RIM offers first mea culpa app

National Post (registration) - ‎Oct 20, 2011‎
RIM said Wednesday BlackBerry users can download the first of a series of free premium apps offered as an apology for widespread service interruptions last week. Christine Dobby, Financial Post · Oct. 19, 2011 | Last Updated: Oct. 19, 2011 2:04 PM ET ...

RIM's next act

National Post (registration) - ‎Oct 20, 2011‎
TORONTO - When the world finally sees what Research In Motion Ltd. has in store for the future of the BlackBerry, Jim Balsillie believes it will be impossible for an increasingly skeptical technology sector not to be blown away. ...

RIM starts to build bridge over "app gap"

Globe and Mail - ‎Oct 20, 2011‎
Chris Umiastowski spent over a decade working as a technology analyst on Bay Street. He now works as an independent analyst and strategy consultant and is blogging from the BlackBerry Developer Conference for the Globe and Mail. ...

RIM could still face lawsuits over BlackBerry outages

ZDNet (blog) - ‎Oct 20, 2011‎
Summary: Research in Motion may have 'compensated' its customers for a wave of outages, but its users could still bring lawsuits against the Canadian company. Research in Motion, the troubled BlackBerry ...

101 - BlackBerry service

FM.co.za - ‎Oct 19, 2011‎
Though users are happy to have their BalckBerry services back, there are still more questions than answers. The crisis was caused by a failure in its primary switching system in Canada. By the time its backup systems were activated, the build-up of ...

RIM could face lawsuits for BlackBerry problems

Times of India - ‎Oct 19, 2011‎
NEW YORK: Law firms in the United States and Canada are exploring possible consumer lawsuits against Research In Motion Ltd for last week's BlackBerry outages, which for three days crippled email and messaging for tens of millions of users around the ...

BlackBerry losing corporate popularity

Brisbane Times - ‎Oct 19, 2011‎
BlackBerry's outlook in Australia appears bleak, as industry pundits predict the brand will continue to lose corporate market share to the Apple iPhone 4S and Android alternatives over the next year. Local users were spared last week's technical glitch ...

Research In Motion releases first free BlackBerry app to compensate for outage

CanadianBusiness.com - ‎Oct 19, 2011‎
By The Canadian Press | October 19, 2011 WATERLOO, Ont. - Research In Motion (TSX:RIM) has released the first of a number of free BlackBerry apps intended to compensate its users for a widespread service outage last week. The iSpeech DriveSafe.ly Pro ...

BlackBerry maker tries to soothe angry customers

Houston Chronicle - ‎Oct 19, 2011‎
FILE - In this Dec. 12, 2010 file photo, a Research In Motion Blackberry is displayed at Best Buy in Mountain View, Calif. Trying to make amends for massive outages last week, Research In Motion announced Monday, Oct. 17, 2011, ...

Plans to win back lost goodwill

Economic Times - ‎Oct 19, 2011‎
BlackBerry plans to win back some of its lost goodwill and placate irate customers who minced no words in chiding the Canada-based smartphone maker Research In Motion when its services went on the blink for three continuous days. ...

Analysis: RIM could face lawsuits for BlackBerry problems

Reuters - ‎Oct 19, 2011‎
A person uses the new Blackberry Bold 9900 at a release party to promote the BlackBerry OS 7 devices in Toronto August 3, 2011. By Moira Herbst (Reuters) - Law firms in the United States and Canada are exploring possible consumer lawsuits against ...

BASIS Defends BBx Trademark After RIM's Announcement

MarketWatch (press release) - ‎Oct 19, 2011‎
ALBUQUERQUE, NM, Oct 19, 2011 (BUSINESS WIRE) -- BASIS International Ltd. has taken swift legal action to preserve and protect their longstanding ownership of the BBx(R) trademarked operating system independent language, database, and toolset. ...

RIM Addresses BlackBerry Outage, Offers $100 of Free Apps

PCWorld - ‎Oct 19, 2011‎
Disappointed BlackBerry users heard from Research In Motion founder and co-CEO Mike Lazaridis at the start of BlackBerry's developer conference in San Francisco. Lazaridis offered a quick, apologetic reference to the service outage that customers ...

RIM could face lawsuits for BlackBerry problems

Reuters India - ‎Oct 19, 2011‎
Get the latest news on the go. Visit Reuters India on your mobile device. Full Coverage A salesman displays a Blackberry mobile phone to customers next to dummy handsets at a shop in Jammu October 13, 2011. By Moira Herbst Reuters - Law firms in the ...

RIM unveils new platform to challenge Apple, Google

Vancouver Sun - ‎Oct 19, 2011‎
Mike Lazaridis, president and co-chief executive officer of Research In Motion Ltd., speaks at the BlackBerry DevCon conference in San Francisco, California, US, on Tuesday, Oct. 18, 2011. ...

RIM Apologizes for Recent BlackBerry Outages with Free Apps

PCWorld - ‎Oct 19, 2011‎
Research in Motion extended an apology for last week's multi-continent BlackBerry outages last by offering free premium apps and one month of free technical support for its enterprise customers. While free technical support ...

Gloomy Outlook for Future of BlackBerry

PCWorld - ‎Oct 19, 2011‎
RIM has suffered a number of setbacks, and its brand reputation and market share have been rapidly eroding. According to a new survey from Enterprise Management Associates (EMA), that trend is going to continue--and possibly ...

RIM Hopes A Cool Name Like QNX Makes Up For Deficient Ecosystem

Forbes - ‎Oct 19, 2011‎
Research in Motion is holding its annual three-day Blackberry DevCon Conference for software developers that started Tuesday. [1] It's here that the company hopes to make a convincing pitch for the next generation of Blackberrys and Playbooks that will ...

Your guide to the free BlackBerry apps

CanadianBusiness.com (blog) - ‎Oct 19, 2011‎
It seems as if Research in Motion faces a new Herculean challenge with each passing week. Given their most recent debacle, when millions of BlackBerry users worldwide suffered service outages last week, it appears their ...

BlackBerry hitches leave users without vital Internet services

Business Daily Africa - ‎Oct 19, 2011‎
BlackBerry Bold phones: Digital media is the fastest growing platform for reaching consumers. Photo/Fredrick Onyango By WANGUI MAINA (email the author) Sanjeev Gadhia admits that he is addicted to his BlackBerry Torch. The managing director of Astral ...

New apps initiative from RIM

Business Standard - ‎Oct 19, 2011‎
BlackBerry maker, Research In Motion (RIM), has launched a new initiative"BlackBerry apps by student entrepreneurs, through which the company would offer hands-on training to third and fourth-year engineering students. "The initiative was recently ...

RIM's BBX Is Just a Pipe Dream

PCWorld - ‎Oct 19, 2011‎
RIM announced BBX to the world at a developers conference this week. BBX will be the new flagship operating system for RIM, merging the BlackBerry 7 smartphone OS with the QNX OS that powers the PlayBook tablets to create a ...

BlackBerry maker knocks on engineering colleges' doors for apps

Hindu Business Line - ‎Oct 19, 2011‎
BlackBerry, which is considered to be the phone of the businessmen and professionals, seems to have set its eyes on the youth. While launching models to attract them, the Canadian company Research In Motion has begun an initiative to keep the youth ...

RIM, iOS, Android: Which App Platform Should Enterprise Mobile Developers Choose?

ZDNet (blog) - ‎Oct 19, 2011‎
One thing that struck me while listening to an SAP webinar on our new mobile HR apps (registration required) was how many of the apps still ran on BlackBerries. For sure, all six of the apps run iOS. ...

RIM unleashes first free app to compensate for outage

Globe and Mail - ‎Oct 19, 2011‎
Research In Motion RIM-T has released the first of a number of free BlackBerry apps intended to compensate its users for a widespread service outage last week. The iSpeech DriveSafe.ly Pro was available for download on the BlackBerry app store as of ...

 

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